Refund policy
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
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the item must be unused
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the item must be in the original packaging
- proof of purchase is required
Non-Returnable Items
Certain items cannot be returned, including:
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used items
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damaged items caused by misuse
- items returned without authorization
Refund Process
Once your return is received and inspected:
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We will notify you that we received the item.
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We will inform you whether your refund is approved.
- If approved, your refund will be processed to your original payment method.
Refunds typically appear within 5–10 business days, depending on your bank or payment provider.
Return Shipping
Customers are responsible for return shipping costs unless:
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the product arrived damaged
- the wrong item was delivered
For international returns, customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.
We will arrange a replacement or refund.
Exchanges
We only replace items if they are defective or damaged.
Legal Notice / Impressum
Website: SmartChicHome
Business Type: Online Retail Store
Responsible for the content of this website:
SmartChicHome
Contact:
Customer support is available through the website contact form.
Liability for Content
The contents of our website have been created with great care. However, we cannot guarantee the accuracy, completeness, or timeliness of the content.
Liability for Links
Our website may contain links to external websites. We have no influence on the contents of those websites and therefore cannot assume any liability for them.
Copyright
All content on this website, including images, text, and graphics, is subject to copyright protection. Unauthorized use is prohibited.