Shipping policy

At SmartChicHome, we aim to provide a smooth and reliable shipping experience for our customers. Please read the information below carefully before placing your order.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

Please note that processing times may be slightly longer during busy periods, holidays, or promotional events.

Orders are not processed or shipped on weekends or public holidays.

2. Shipping Times

Estimated delivery times vary depending on the destination, product, and supplier availability.

United States

Estimated delivery time: 7–15 business days

International Orders

Estimated delivery times for international orders may vary depending on the destination country and the product ordered. In some cases, international delivery may take longer than US delivery times.

Please note that delivery times are estimates only and are not guaranteed.

3. Shipping Costs

We offer free shipping on orders over $50 within the United States.

For US orders under $50, shipping costs will be calculated at checkout.

For international orders, where available, shipping rates will also be calculated at checkout based on the destination and the product selected.

4. International Shipping

We currently ship to selected international destinations where available.

International shipping availability may vary depending on the product, supplier, and destination country. If shipping is available to your location, the available options and shipping charges will be shown at checkout.

Please note that customers are responsible for any customs duties, import taxes, or other fees that may apply in their country.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Please allow a few business days for tracking updates to appear after your order has been dispatched.

If you do not receive tracking information within a reasonable time, please contact us at support@smartchichome.store.

6. Shipping Delays

While we work hard to deliver your order on time, delays may occasionally occur due to factors beyond our control, including:

  • high order volume
  • carrier delays
  • customs processing
  • weather conditions
  • public holidays
  • supplier-related delays

We appreciate your patience and understanding in such situations.

7. Lost, Stolen, or Damaged Packages

If your order arrives damaged, or if you believe your package has been lost, please contact us as soon as possible at support@smartchichome.store.

To help us resolve the issue quickly, please include:

  • your order number
  • a description of the issue
  • clear photos of the damaged item and packaging, if applicable

Please note that SmartChicHome is not responsible for delays, losses, or delivery issues caused by incorrect shipping information provided by the customer.

8. Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

If incorrect or incomplete shipping information is provided, processing or delivery delays may occur. If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.

9. Contact Us

If you have any questions about your order or this Shipping Policy, please contact us at:

Email: support@smartchichome.store

Our support team will respond within 24 hours.